Ethics

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Ethics

Multiple Choice

Identify the letter of the choice that best completes the statement or answers the question.

The purpose of a client-practitioner agreement is to

a.	develop clarity as to the nature of service	c.	act as consent reinforcement
b.	protect from unrealistic expectations	d.	all of the above

When screening new clients, it is important to

a.	design a questionnaire to ensure you get information desired	c.	determine the expectations of the client
b.	determine if the client has special needs	d.	all of the above

A massage therapist is qualified to be employed by a

a.	chiropractor	c.	cruise ship
b.	fitness center	d.	all of the above

When someone calls requesting sexual services,

a.	hang up and get Caller ID	c.	stay centered in your professionalism
b.	explain the nature of the profession and the services you provide	d.	B and C

Many massage therapists are confronted with obstacles that diminish the drive and motivation of a new business such as

a.	burnout	c.	lack of advertising knowledge
b.	startup costs	d.	all of the above

In business, phone etiquette is important because

a.	It give the caller an impression of who you are ethically and professionally	c.	the phone call is taped
b.	It conveys how you feel about your practice	d.	A and B

If a client’s condition is outside the massage technician’s scope of practice, the technician should

a.	schedule an extra sessions	c.	take more training
b.	refer the client to the proper professional care	d.	read textbooks to learn more

Clear written contracts are an integral part of business relationship because

a.	they provide a predetermined method to resolve problems	c.	They help you keep focused on your goals
b.	They help avoid problems	d.	all of the above

If you are planning to be an independent contractor,

a.	You are paid in regular intervals (i.e. hour, week, month)	c.	You must provide your own table, linens, lotion, etc.
b.	You are reimbursed for travel expenses	d.	You can be discharged by the employer

10.

Reviewing records before a client’s visit refreshes your memory and gain’s the client’s

a.	sympathy	c.	trust
b.	information	d.	dependence

11.

If you are planning to be an employee, IRS requires that you

a.	Have been trained by the business to perform services	c.	Can receive expenses and pay at a regular interval
b.	have no investment in the facility	d.	all of the above

12.

All client information should be considered

a.	essential	c.	for the record
b.	important	d.	confidential

13.

Examples of common ethical dilemmas in the health care profession is (are)

a.	Inappropriate advertising	c.	practicing beyond your scope
b.	breaking confidentiality	d.	all of the above

14.

The NCTMB code of ethics is designed to

a.	Promote respect for he dignity of persons	c.	promote responsible caring for clients
b.	Promote integrity in relationships	d.	all of the above

15.

A professional code of ethics includes the following:

a.	Posting credentials and policies	c.	Adhering to city, county, and state requirements
b.	Maintaining confidentiality	d.	all of the above

16.

When opening a massage business, helpful resources include

a.	Chamber of Commerce	c.	Small Business Administration
b.	Accountant	d.	All of the above

17.

Pricing a service business such as massage therapy is based on

a.	Assets and cash flow	c.	net present value and future earnings
b.	Capitalized earnings	d.	all of the above

18.

If a massage therapist is found guilty of violation of the massage practice act or rules of conduct, which action should be taken?

a.	Warning only	c.	revocation of license
b.	suspension of license	d.	all of the above

19.

The major benefit(s) in good interprofessional communication is (are)

a.	client retention	c.	quality therapeutic results
b.	referrals	d.	all of the above

20.

Business expenses can include the cost of

a.	business cards, advertising	c.	license, insurance, and memberships
b.	professional clothes and linens	d.	all of the above

21.

What is the importance of documenting your work and keeping files?

a.	You can’t count on your memory	c.	Record keeping is necessary for IRS
b.	It keeps you informed of your client’s needs	d.	all of the above

22.

Client files are important for

a.	record keeping for the Internal Revenue Service	c.	Documenting your work on clients
b.	keeping well informed of client’s needs	d.	all of the above

23.

Techniques to market professional skills include

a.	Publications and presentations	c.	donation of services
b.	business cards and brochures	d.	all of the above

24.

A typical client intake form should include

a.	name and address	c.	name, phone, hobbies
b.	name, address, occupation, physician, emergency number	d.	name, marital status, children

25.

A massage therapist or bodyworker can claim business deductions on Schedule C for

a.	cost of massage table, linens, and oils	c.	professional convention fees
b.	all vacations	d.	A and C

26.

In opening a massage office, it is essential to investigate certain requirements including

a.	Zoning	c.	licensing laws
b.	Fire inspection	d.	all of the above

27.

SOAP charting is being widely adopted by massage professionals because

a.	Use of professional reporting system enhances the image of massage as a valuable therapy	c.	It can be used in a court of law
b.	Other healthcare professionals cannot understand the language	d.	Clients want a record of their health

28.

A ledger that separates and classifies every business expenditure is called a(an)

a.	Inventory	c.	Voucher
b.	disbursement record	d.	Tax ID

29.

A good way to save on advertising is to

a.	Make up client referral cards with a discount	c.	Send out flyers
b.	Use the yellow pages	d.	Purchase name lists to solicit

30.

Many massage therapists and bodyworkers are

a.	entrepreneurs	c.	sole proprietors
b.	partners	d.	employers

31.

If you choose to work for insurance reimbursement,

a.	Thorough documentation is necessary	c.	you need a letter of referral from the physician
b.	your treatment must be medically necessary	d.	all of the above

32.

A record of monies owed to you by others is called

a.	Charges	c.	statements
b.	Accounts receivable	d.	liabilities

33.

The insurance company(ies) that a massage therapist can submit a claim to is (are)

a.	Workers compensation	c.	Automobile insurance
b.	managed care HMO/PPO	d.	all of the above

34.

In record keeping for tax time it is important to

a.	record what activity you do hour by hour	c.	keep track of automobile business mileage in a ledger
b.	keep track of the names of clients	d.	none of the above

35.

If you are in business for yourself, it is important to

a.	Spend the money as you please and use December for taxes	c.	belong to a professional association
b.	save money for taxes	d.	invest your money in the stock market

36.

All of the following are retirement plans to help manage your money except

a.	Roth IRA	c.	NCTMB
b.	IRA	d.	401(K)

37.

Business activities directed toward promoting and increasing business are called

a.	assets	c.	marketing
b.	reputation	d.	goals

38.

Developing personal and professional contacts for the purpose of giving and receiving support and sharing information is called

a.	hotline	c.	advertising
b.	networking	d.	promotions

39.

A business that has stockholders is called a

a.	soleproprietorship	c.	corporation
b.	partnership	d.	subsidiary

40.

Professional arrangement(s) available to massage therapists or bodyworkers who work with clients for insurance reimbursement are

a.	the physician pays the therapist	c.	The insurance company pays the therapist
b.	The client pays the therapist	d.	all of the above

41.

The current status of insurance reimbursement for massage is(are)

a.	Licensed massage therapists are the only ones to receive payment	c.	massage has to be done in the doctor’s office
b.	Nurses are the only ones to receive payment	d.	none of the above

42.

The costs of education are deductible if

a.	they improve your professional skills	c.	you are paying for massage school
b.	you are training in a new field	d.	they are to meet minimum professional requirements

43.

The insurance that covers costs of injuries occurring on your property and any resulting litigation is called

a.	disability	c.	homeowner’s
b.	liability	d.	comprehensive

44.

To qualify as a deductible home office

a.	it must be used for personal use	c.	you can deduct a portion of all living expenses
b.	it must by used regularly and exclusively for massage in your practice	d.	it can be used as s den or bedroom as well

45.

Massage therapists who are self-employed

a.	have a business profit if there is money left after deductions	c.	Pay self-employment tax and income tax
b.	report on IRS from schedule C	d.	all of the above

46.

In a personal service business, hygiene and safety are especially important to

a.	The client	c.	the practitioner
b.	the facility	d.	everyone concerned

47.

Business and personal deductions allowable for income tax purpose include all but the following

a.	Cost of supplies	c.	Professional association dues
b.	Interest on home loan or student loan	d.	cost of a car

48.

A taxpayer identification number can be defined as

a.	a number given by the IRS form SS-4	c.	a pin number chosen and submitted to IRS
b.	a social security number	d.	A and B

49.

It is important for the massage practitioner to know the difference between sensuality and

a.	sensitivity	c.	common sense
b.	sexuality	d.	sympathy

50.

City or municipal governments have the legal power

a.	to require fingerprints	c.	to require a physician’s clearance of communicable disease
b.	to decide what businesses can operate in a city	d.	all of the above

51.

When you consider opening an office, startup costs include

a.	massage table, phone, rent, ads, music and sheets	c.	business cards, phone and table
b.	massage table only	d.	a cost of 500.00

52.

The ability to set positive goals and put forth the energy and effort required to achieve them is

a.	self-motivation	c.	self-indulgence
b.	self-preservation	d.	selfishness

53.

Business enterprises for profit entities include all but the following:

a.	Limited liability company	c.	membership or trust
b.	proprietorship	d.	Corporation

54.

If you have a business name, you must register it with

a.	IRS	c.	AMTA
b.	City or state’s clerk’s office	d.	All of the above

55.

Keep your knowledge current by

a.	Attending seminars	c.	joining professional associations
b.	reading trade journals	d.	all of the above

56.

To practice good ethics is to be concerned about the welfare of the public and individual clients, as well as your personal and professional

a.	health	c.	clothing
b.	reputation	d.	lifestyle

57.

A well-written business card can be used for

a.	referrals	c.	Promotional discount
b.	advertising	d.	all of the above

58.

Developing business relationships with people who are also promoting a business is called

a.	referral	c.	networking
b.	volunteerism	d.	a partnership

59.

An important part of ethics is to keep client communications

recorded